Free delivery on all UK orders until 1st October
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Delivery and Returns

SHIPPING COSTS

UK
Free shipping on all orders.

EUROPE
up to £30 = £10.00
£30-£50 = £21.00
£50-£200 = £30.00
£200-£400 = £60.00
over £400 = £65.00

INTERNATIONAL
up to £30 = £12.00
£30-£50 = £30.00
£50-£200 = £60.00
£200-£400 = £65.00
over £400 = £65.00

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UK SHIPPING
We usually use 1st Class Royal Mail. To avoid disappointment please leave plenty of time for your order to arrive.

We aim to despatch most items except lampshades within three days of order. Lampshades are normally despatched within five days but can take up to ten days. If you need an item by a certain date please call us on 020 8694 1664 and we can give a more accurate time frame. Items will normally be despatched using Post Office standard delivery. Larger shades are sent with a courier company. There is no charge for standard delivery to UK addresses.

We will send you an e-mail to let you know that your order has been despatched. Most of our products are either handmade or hand finished and in some cases it may take up to 10 days before we are able to ship them to you. We will let you know by e-mail if we expect any delay in sending the items you order.

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SHIPPING ABROAD
Our website will generate a price based on each product being sent separately, if you think your products may fit in fewer boxes e.g you are ordering three lampshades which may fit inside each other then please email sales@lushlampshades.co.uk and we will research the best price for carriage for you.

Deliveries to non-UK addresses will take considerably longer to arrive.

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PAYMENT
Goods will not be despatched until full payment (including delivery charge where applicable) has been received.

If you need to know about the availability of particular products or need to contact us about a delivery, please email :  sales@lushlampshades.co.uk.

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RETURNS
Lush Designs will exchange or refund an item you are not happy with, provided they are returned in original condition within 14 days of receipt.

Please include proof of postage with your returned item as Lush Designs cannot be held responsible for anything that gets lost or damaged in transit.

Delivery charges and return postage will only be refunded if the item is faulty.

PLEASE RETURN TO:

Lush Designs
Studio 101 Cockpit Arts
18-22 Creekside
Deptford
London SE8 3DZ

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